According to the Fund Rules, members can lodge a complaint with the Fund in the following ways:
0802 228 922 (Saver and Comprehensive Options)
0800 765 432 (Network Option)
PO Box 15403, Vlaeberg 8018
When you lodge a complaint, the Fund will respond within five working days from when the complaint was received. There are, however, complaints that need clinical input and investigation, and these would reasonably take longer to resolve. A member will always be informed of the status of their complaint and the Fund will work tirelessly to make sure that the complaint is resolved quickly and efficiently.